Paikari (wholesale) orders
- Please check the parcel when it arrives. Record an unboxing video — we need it to verify any claim.
- Report damaged, missing or wrong items within 48 hours of delivery on WhatsApp, with the video and your order number.
- Verified damaged or wrong items are replaced or refunded for the affected pieces.
- Wholesale goods cannot be returned for change of mind.
Pre-orders
- If we cannot deliver a pre-order, your advance is refunded in full.
- After we have placed the order with the supplier, a cancellation by the customer is not refundable.
China door-to-door (D2D)
- Product cost is refundable only if the supplier refunds us (for example, if the item is out of stock).
- Shipping and customs charges are not refundable once goods have shipped.
Websites, apps and marketing
- Advance payments are non-refundable once work has started; unused prepaid months of a service are refunded.
- Ad budget paid to Meta or Google is controlled by those platforms and cannot be refunded by us.
How refunds are paid
Approved refunds are sent by bKash or Nagad within 7 working days.
Contact
For any claim, message us on WhatsApp with your order number.